Dagmor

Dagmor turns recorded customer calls into a clear review of what happened across a campaign. Drop in the recordings: the Call Log keeps each recording name and a highlighted transcript so you can find a call and check the original sound. Use your own script or let Dagmor draft one from steps repeated in the calls, then correct its wording and order. It shows missed steps and Hero Scores on scored sales and completed calls. Conduct and coverage reports show concerns and gaps for a person to decide. What People Said puts customers’ actual words beside answers, percentages and outcomes, including what they say between the questions and tick boxes. Trend reports compare agents and campaigns over time. You can also just send the calls and take the reports without using the rest of the system. I built it in my call centre after thirty years of listening to calls and seeing what ordinary score sheets miss.