IntuitiveStay™

IntuitiveStay™ is a guest feedback and staff performance platform built for independent hospitality operators. Guests scan a unique QR code during their stay to submit real-time feedback scored against the Guest Connection Score™ (GCS™), a proprietary framework measuring emotional intelligence across four pillars: Empathy, Resilience, Anticipation, and Recognition. When a guest scores poorly, staff receive an instant red alert notification so the issue can be resolved before checkout, preventing negative reviews on Google and TripAdvisor. When a guest scores well, the system nudges them toward leaving a public review while the experience is fresh. The owner dashboard displays live GCS™ data, a daily morning brief, and a side-by-side comparison of guest scores versus staff self-assessment, revealing the Reputation Gap between perception and reality. No PMS integrations or demo calls required.